Privacy policy

Last updated: October 19, 2026

Food Square ("Food Square", "we", "our", or "us") is operated by LANDCRAFT RETAIL PRIVATE LIMITED, CIN: U47912PN2023PTC220229.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use our website, products, and services.

By accessing or using our platform, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

a. Personal Information

  • Full name

  • Mobile number

  • Email address

  • Delivery and billing address

  • Account login details

  • Order history

  • Customer support interactions

b. Payment Information

Payments are processed through secure third-party payment gateways. Food Square does not store complete debit card, credit card, or banking credentials on its servers.

c. Device & Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referral URLs

  • App usage data

  • Cookies and tracking information

d. Location Information

If permitted by your device settings, we may collect approximate location information to:

  • Improve delivery experience

  • Provide relevant services

  • Optimize order fulfilment

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver orders

  • Manage customer accounts

  • Communicate regarding orders and support

  • Improve our website/app experience

  • Personalize recommendations

  • Send promotional communications

  • Conduct analytics and marketing campaigns

  • Comply with legal obligations

  • Prevent fraud and misuse

3. MARKETING COMMUNICATIONS

By using our platform, you may receive:

  • SMS updates

  • WhatsApp communications

  • Emails

  • Promotional offers

  • Order-related notifications

You may opt out of promotional communications at any time through unsubscribe links or by contacting customer support.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies including:

  • Google Analytics

  • Meta Pixel

  • Marketing cookies

  • Tracking pixels

  • Preference cookies

These technologies help us:

  • Understand customer behavior

  • Improve website performance

  • Personalize content

  • Measure advertising effectiveness

You may disable cookies through your browser settings, though certain platform features may not function properly.

5. SHARING OF INFORMATION

We may share information with:

  • Payment gateway providers

  • Logistics and delivery partners

  • Analytics providers

  • Marketing service providers

  • Technology vendors

  • Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

6. DATA SECURITY

We implement commercially reasonable technical and organizational measures to protect your information against:

  • Unauthorized access

  • Misuse

  • Loss

  • Disclosure

  • Alteration

However, no online transmission or storage system can be guaranteed to be 100% secure.

7. DATA RETENTION

We retain your information:

  • For operational and legal purposes

  • To comply with tax and regulatory requirements

  • For dispute resolution and fraud prevention

8. CHILDREN'S PRIVACY

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. Food Square is not responsible for the privacy practices or content of such external websites.

10. YOUR RIGHTS

You may request:

  • Access to your information

  • Correction of inaccurate data

  • Deletion of eligible information

  • Withdrawal from marketing communications

Requests may be sent to: wecare@landcraftretail.com

11. FOOD SAFETY & REGULATORY INFORMATION

Food Square operates under applicable Food Safety and Standards Authority of India (FSSAI) regulations.

FSSAI License No.: 11523006000311

Additional licenses may apply for certain operational locations and business units.

12. CHANGES TO THIS POLICY

Food Square reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on the platform with a revised effective date.

13. CONTACT US

For questions, concerns, or support regarding this Privacy Policy, contact:

Food Square – LANDCRAFT RETAIL PRIVATE LIMITED

 PINNACLE BUSINESS PARK, F-5-5, MIDC Central Rd,

Shanti Nagar, Andheri East,

Mumbai, Maharashtra 400093

Email: wecare@landcraftretail.com

Phone: Bandra - 9833355199
Phone: Worli - 9833355211
Phone: Ahmedabad - 9833655100