Terms of service

These Terms & Conditions ("Terms") govern your use of the Food Square website, mobile application, and related services operated by LANDCRAFT RETAIL PRIVATE LIMITED ("Food Square", "we", "our", or "us").

By accessing or using our platform, you agree to be bound by these Terms.

1. ELIGIBILITY

You must be at least 18 years of age and legally capable of entering binding contracts under applicable Indian law.

2. ACCOUNT REGISTRATION

Users may:

  • Create an account

  • Or place orders as guest users

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3. PRODUCT INFORMATION

Food Square makes reasonable efforts to ensure product descriptions, pricing, and availability are accurate. However, the following may occasionally occur:

  • Pricing errors

  • Stock discrepancies

  • Typographical errors

  • Technical inaccuracies

Food Square reserves the right to correct such errors without prior notice.

4. PRODUCT AVAILABILITY & SUBSTITUTIONS

Certain products may become unavailable at the time of packing or fulfilment.

Food Square will seek customer approval before substituting unavailable products with equivalent alternatives.

If approval is unavailable or declined, the unavailable item may be removed from the order and refunded accordingly.

5. WEIGHT-BASED PRODUCTS

Products sold by weight, including but not limited to fresh produce, meats, seafood, cheeses, and bakery items, may vary slightly from the estimated ordered quantity.

Final billing shall be based on the actual packed weight of the product.

6. ORDER ACCEPTANCE & CANCELLATION

Food Square reserves the right to accept, reject, limit, or cancel orders at its discretion.

Orders may be cancelled due to:

  • Product unavailability

  • Payment issues

  • Pricing errors

  • Suspected fraudulent activity

  • Operational limitations

Customers may cancel orders before processing or dispatch, subject to operational feasibility.

Orders containing perishable or freshly prepared items may not be cancellable once packing or preparation has commenced.

7. PAYMENTS

We accept payments through authorized payment gateways and approved payment methods available on the platform.

All transactions shall be processed in Indian Rupees (INR).

Food Square does not store complete card or banking credentials.

8. REFUNDS

Approved refunds shall generally be processed to the original payment source, subject to banking timelines and payment partner policies.

Detailed refund conditions are governed separately under the Refund, Return & Cancellation Policy.

9. DELIVERY

Delivery timelines are estimates and may vary due to:

  • Traffic

  • Weather

  • Operational constraints

  • High order volumes

  • Unforeseen circumstances

A separate Shipping & Delivery Policy may apply.

10. CUSTOMER RESPONSIBILITIES

You agree:

  • To provide accurate information

  • Not to misuse the platform

  • Not to engage in fraudulent activity

  • Not to disrupt platform operations

11. INTELLECTUAL PROPERTY

All content, trademarks, logos, designs, graphics, text, and software on the platform are owned by or licensed to Food Square and are protected under applicable intellectual property laws.

Unauthorized use is prohibited.

12. THIRD-PARTY SERVICES

The platform may integrate with third-party services including:

  • Payment gateways

  • Analytics providers

  • Marketing tools

  • External links

Food Square is not responsible for third-party platforms or services.

13. LIMITATION OF LIABILITY

To the maximum extent permitted under law, Food Square shall not be liable for:

  • Indirect losses

  • Consequential damages

  • Data loss

  • Business interruption

  • Delays

  • Service interruptions

14. FOOD SAFETY & REGULATORY INFORMATION

Food Square operates in accordance with applicable food safety regulations.

FSSAI License No.: 11523006000311

Additional licenses may apply for certain operational locations and business units.

15. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

16. CONTACT INFORMATION

Food Square – LANDCRAFT RETAIL PRIVATE LIMITED

CIN: U47912PN2023PTC220229

Email: wecare@landcraftretail.com

Phone: Bandra - 9833355199
Phone: Worli - 9833355211
Phone: Ahmedabad - 9833655100