Refund policy

At Food Square, we strive to ensure high-quality products and customer satisfaction. This Refund, Return & Cancellation Policy outlines the conditions applicable to refunds, replacements, returns, and cancellations.

1. ORDER CANCELLATION

Customers may request cancellation of an order before the order has been processed or dispatched.

Orders containing the following items may not be cancellable once packing or preparation has commenced.

Food Square reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Operational constraints

  • Suspected fraudulent activity

2. NON-PERISHABLE PRODUCTS

Complaints relating to non-perishable items must be raised within 24 hours of delivery.

Non-perishable products include:

  • Packaged foods

  • Imported products

  • Pantry items

  • Household products

3. PROOF REQUIREMENTS

To process refund or replacement requests, customers may be required to provide:

  • Clear photographs

  • Videos

  • Product packaging images

  • Invoice/order details

Food Square reserves the right to reject claims where sufficient evidence is not provided.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If a customer receives damaged, spoiled, defective, or incorrect items, or items are missing, Food Square may, after review:

  • Issue a replacement

  • Process a refund

5. PRODUCT SUBSTITUTIONS

In case an ordered item becomes unavailable during packing, Food Square may contact the customer for approval before providing a substitute product.

No substitutions shall be processed without customer consent.

6. WEIGHT-BASED PRODUCTS

Products sold by weight may vary slightly from estimated quantities displayed online.

Final billing shall reflect the actual packed weight.

Applicable pricing adjustments shall be processed accordingly.

7. REFUND METHOD

Approved refunds shall generally be processed back to the original payment method used during checkout.

Refund timelines may vary depending on:

  • Banks

  • Card issuers

  • Payment gateways

  • Financial institutions

8. NON-REFUNDABLE SITUATIONS

Refunds may not be provided for:

  • Complaints raised outside the applicable reporting window

  • Products mishandled after delivery

  • Minor packaging variations

  • Dissatisfaction based on personal taste preferences

  • Unavailable evidence for verification

9. CONTACT US

For refund or support assistance, contact: wecare@landcraftretail.com